What can I store?
It’s probably easier to say what you cannot store. You can’t store any illegal items, inflammable or perishable goods, livestock. If you are storing anything that requires fuel, then it must be drained of fuel prior to storing. If you are unsure about the suitability of a self-storage unit we are happy to advise you.
Do you provide packing materials?
Yes, we offer a wide range packing materials that can be purchased from our branch reception.
What if I have heavy/bulky items?
We provide a range of pallet trucks, trolleys free of charge. Forklift service available at an extra cost.
I am student. Can I store my possessions during the summer?
Yes, you can. Whether you are going home for summer or planning on doing some traveling, our self-storage solutions are a lot more cost-effective than paying rent on a room over the summer. Plus, you’ll have the peace of mind of knowing that your possessions are secure and covered by our free insurance.
Can I access my crates and rooms 24 hours per day 7 days per week?
The rooms are accessible 24/7 (even when the office is shut). The crates can be made accessible in our main warehouse during office hours by giving us at least 24 hours notice. Our branch is open 6 days per week. Monday to Friday 7.30am until 6pm and Saturday 8am until 4pm.
Who holds the key(s) to my storage unit(s)?
You are the sole keyholder to your unit whether it is a room or a crate; unless you wish to nominate another authorised representative, we can hold a key on your file should you wish.
Can you help me transport my possessions to Big & Red?
We don’t offer a removal service but we do offer mobile storage units. We’ll bring a mobile storage unit (about the size of a small garden shed) for you to fill. When you’re done we’ll collect it and store it securely. We can bring as many mobile storage units as you need.